Dear Amazon Team,
It has been brought to our attention that our selling account has been suspended due to claims that we have listed inauthentic items.
This is very alarming to us and we immediately investigated the claims. What we determined is that we were actually not selling counterfeit items,but we didn’t have the permission to represent and sell these items as new.
We were able to determine our mistake by researching the Policies and Agreements of Amazon and questioning fellow sellers on Amazon seller forums. We certainly did not intend to infringe upon on the intellectual rights of others. The ASIN listed was an item that we purchased at full retail price.
We only had one of this item and we had no intention of misrepresenting this company. We have realized that we have several other items that violate this policy in our inventory and we need to address this immediately.
Here is our plan of action to avoid future problems
-First,we will thoroughly review all Amazon Policies and Agreements-next we are going to examine every item we have listed and make sure we have the proper credentials to sell these items as new on Amazon.
-any items that we do not have invoices for will be changed to and sold in used condition or through other selling channels
-Finally,we put measures into place to constantly monitor newly listed inventory by me personally to avoid infringement on others' property rights.
Please know that these policy violations were not intentional and we do apologize to any parties that we infringed upon. We have been happily selling on Amazon for nearly 2 years and after some initial start-up bumps,we have been able to keep great metrics and provide great products to many happy customers. I hope you realize that we are sincere in our intentions and hope to be selling on Amazon again soon. Thank you for your consideration.
Dear Seller Performance Team，
We are contacting you regarding our seller account suspension. We realize the delays in shipping orders have not complied with Amazon's performance target of less than 4%,nor our target of less than x%.
We have reviewed our fulfillment procedures and have determined the two areas that need to be addressed: Shipment Creation and Inventory Availability.
We realize we needed additional support for managing fulfillment for our Amazon orders. To achieve our goal of more than 98% on-time shipping，we have added additional staff to support the salesperson in our retail store who handles Amazon fulfillment. This will allow us to have packages prepared and ready to ship more efficiently.
To address inventory availability issues we have consolidated our Amazon inventory into one location to speed shipment creation. Having all Amazon inventory at one location will eliminate delays in getting product out by the Expected Ship Date.
Thank you for considering this appeal.
Dear Seller Performance Team，Thank you for your notification on the policy violation on the......,we would like to sincerely apologize for the terrible mistake we made. We are a small company in China focusing on foreign trade and selling on Amazon US has been one of our ultimate dreams.
We did a lot of preparation in order to launch our store in Amazon and worked with the Amazon sales manager XXXX on a lot of details including the can do's and can't. He informed us beforehand that image and character violation is a very serious issue in Amazon and we have taken that very very seriously.
However,one of our sales staff,who is new to the company,accidentally put this product onto the list because we would like to start our sales with 50 SKUs ( We had 49 Skus ready at that time.) He uploaded the product without everyone else's knowledge and I would in person like to apologize again for my carelessness in staff management.
Here are the things our company has done to prevent such an issue from happening again.1. We just organized training again on the can's and can't the sales manager XXXX sent us,especially emphasizing the policy violation including image violation of products and wording violation on the product and checked all the products that we have already listed.
2. We deleted all the products that we think could potentially violate the policies.
3. We have setup rules in the company that all of our inventory must be carefully reviewed and would not violate any Amazon p
olicies before adding to our inventory and listing on Amazon. I would like to apologize for a third time for my carelessness in management ，and please do let us know what else can we do to reinstate our account and we will do everything we can to meet the target. Looking forward to hearing from you.