亚马逊申诉模板

2022年1月29日11:54:00亚马逊电商345阅读模式
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亚马逊申诉模板

跨境电子商务每个旺季都有很多情况,要么是物流缓慢,要么是后续销售,还有标题潮,不时收到买家的各种咨询或申诉。在这种情况下,卖家应该如何处理与平台、消费者和其他卖家之间的纠纷?此时,卖家知道如何发送正确和适当的电子邮件是解决纠纷的一项非常重要的技能!以下是亚马逊申诉模板的分享。

新账户封号

Hello,

We reviewed your account and determined that you may no longer sell on Amazon. com. Your listings have been removed from our site.This decision was partly made due to our inabilit to

Verify information provided for or related to your seller account. This information inchudes but is not lmited to selling history and listing.

Please ship any open orders. If you have any funds in your account,they will be available after any amounts paid for A-to-z claims or chargebacks on your orders have been deducted. This usually takes about 90 days,but funds may be held longer. You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those,please write to payments-funds@amazon.com.

If you believe this decision was made in error and would like to appeal this decision,click the Appeal button next to this messageon the Performance Notifications page in Seller Central(http://sellercentral amazon .com/gp/customer -experience/perf-notifications.html)

Sincerely,

Seller Performance Team

Amazon.com

非法跟销

Hello,

We are receiving your account,Funds will not be transferred to you during the review but will stay in your account.

You can view your account balance,estimated payment schedule and reserved amount

On the Payments page in the Reports section of seller centarl (http://sellercentral amazon .com/gp/paymentsaccount/settlement.summary.html)

Please continue to ship your orders and only list items that you can ship by the expected ship date.

You can help by sending us more information about your business. when you are ready send us your plan,please submit your plan of action by following this link(http://sellercentral.amazoncom/cu/contact-us).

To leam more about account reviews,search for Velocity Limits and Account Reviews in Seller Central Help.

We will send you an email when our review is complete.

侵权申诉模板

Dear Amazon,

Thank you very much for giving me a chance to appeal the removal of our Amazon selling privileges .Please see our following information.

Our selling privileges has been removed by Amazon on August,11th,2019. Amazon removed our selling privileges because some of our listings violated related Amazon policies,especially infringed intellectual property rights of some rights holders.

First,we apologize...

Second,...

Third,as for the violated brands ********and violated ASINs:*******...

1.Why Amazon removed our selling privileges

1.1 Amazon thinks those products are related to brand intellectual property violation...

1.2 Everyone should respect other rights holders’ legal interests...

2.How we solve the problem and prevent the mistakes happen again

...

2.1 ...

2.2 ...

2.3 ...

2.4 ...

2.5 ...

2.6 We apologize to the rights holders and to Amazon with our sincerity on behalf of our whole company again. We promise we correct our mistakes. Please trust us and give us a chance.

3.Additional information we let Amazon know

We are a new company.

1)...

2)...

3)...

4)...

We have supplied the essential materials ...

Best Regards

请注意,这些模板只是为你提供了一个申诉的想法的想法,生动的设置并不能真正表达 人的真实感受。所以不要直接提取,直接模仿,你的电子邮件内容反映 必须真诚、真诚、令人信服,计划必须可靠,电子邮件不必太长,一个人的接受能力有限,亚马逊员工也是,所以知道关键是什么是非常重要的。

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(来源:出海记事本)

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