冻结账户的常见原因和申请方法
销售禁售产品
亚马逊在guidelines所有总结了所有禁止销售的产品，但很难找到确切的禁止销售产品清单。亚马逊禁止销售的一些产品包括：随身携带的药品、非法产品、一些品牌的医疗保健和美容产品、特定品牌的玩具等。如果亚马逊知道你在销售禁止销售的产品，你的账户就会被冻结。
销售假冒产品
亚马逊销售假冒产品是一个大问题，通常出现在电影中DVD、电子产品、美容产品和许多其他类别的产品。即使产品直接从制造商那里发货，只要有人报告你卖假货，账户就会被冻结。
特别提醒:假冒产品和inauthentic items(非正宗产品)不同
消费者的负面反馈是每个卖家的噩梦，客户指标（customer metrics）很大程度上取决于买方的反馈，
如果有一两个负面反馈，最好尽快提供退款，否则账户会被冻结。
账号重复
不管出于什么原因，如果你想再开一个卖家账号，你可能要三思。亚马逊使用复杂且非常
身体算法捕获不遵守政策的卖家。你可以有两个卖家账户，但其中一个很可能被冻结。
账户冻结后，新账户
账号被冻结后，处理各种问题可能很枯燥，但是不要在账号被冻结后，用原来的网路和设备重新开新账号，
亚马逊将通过后台数据知道，以后的账户将被冻结。
由于以下原因，亚马逊经常冻结卖家账户：
1.延迟发货
2.新产品销售
3、产品不完整
4.产品与描述不一致/产品错误
5.非正宗产品
6.假冒产品
7.过期产品
希望以上列表能帮助卖家。如果你违反了亚马逊的政策，你将收到亚马逊账户冻结邮件。亚马逊冻结邮件
在会提到你的产品被下架，销售资金被冻结。但如果你想回复亚马逊账户冻结邮件，你必须说你不会
如果你再次违反政策，账户分析师会花3分钟检查申诉，然后决定是否恢复账户。
亚马逊卖家表现评估团队（Seller Performance Team）一旦账户被冻结，包括行动计划、
精心撰写的申诉是恢复账户的唯一希望。那么，如何写申诉呢？为了回答这个问题，回答者提供了一个讨论如何处理 的大纲
亚马逊管理信息库。
1.首先，我们应该了解卖方的绩效评估团队，无论您是否悲伤，无论您的个人问题和销售情况如何，这些信息都与他们无关
老师只看申诉3分钟，申诉中包含的内容只会减少看计划关键部分的时间。
2.亚马逊主要关注消费者。我见过一些卖家有很高的销售指标，但他们的账户仍然被冻结。不管你每周卖10
只要触及亚马逊雷区，亚马逊的处理方法是一样的。
3.申诉的目的是向亚马逊展示你确切知道为什么账户被冻结，并承认违反政策并提供行动计划，让亚马逊相信
不再违反政策。
4.亚马逊比你想象的要了解你得多。无论你使用什么策略，亚马逊能都知道。
5、行动计划（Plan of Action）这个词有欺骗性。亚马逊对卖家计划要做的事情不感兴趣。看到申诉，亚马逊在
问问自己，卖家承认了他的错误吗？你做了什么来防止此类事件再次发生吗？记得在申诉中使用过去，不要给他们任
在计划中发现错误的机会是什么？若承认错误，列出处理措施，则可恢复账户。
账户冻结申诉范文
友好提示：不要直接提取，直接模仿，只提供模板和应用思路。不要承担任何事故。卖方应首先了解侵权行为的相关规则，分析产品的市场状况，然后制作自己的原创产品。
虚假和侵权申诉范文
Generic 原因申诉:
Generic侵权申诉.(此模板已成功申诉三个案例)
至于Generic首先，让我们来看看亚马逊的官员Generic相关解释:
Brand information allows customers to determine the model and brand of the product they may purchase. These fields improve the accuracy of your data listings and help customers discover your products. Typically,Brand is the best identifier for a product,but occasionally Manufacturer is used (more common with furniture). We request that you fill out both fields: Brand & Manufacturer.
需要注意的是:不要在Brand和Manufacturer亚马逊不允许直接填写自己的店名。非品牌或白牌产品，在那里Brand那里填写Generic，这是亚马逊的官方规定。Generic由于这些词根本不符合注册标准，因此不可能成功注册。
好了，那就见招拆招，被亚马逊判为Generic侵权如何申诉:
1，向亚马逊解释自己Brand那里填写Generic根据亚马逊的要求，他没有违规或侵权。
2.根据亚马逊的要求，提供相关的发票和信息。
3.再一次，我是一个诚实的卖家，不会违反亚马逊的规则，要求亚马逊给自己一个客观公正的判断。
当然，申诉的时候，态度要真诚，语气要温柔。即使亚马逊虐待了我几千次，我仍然像初恋一样对待亚马逊。
模板
Dear Seller Performance Team
Thank you very much for your attention.
After receiving your letter,we have carefully examined our products.We found that we did not exist violations.The reasons are as follows:
First of all,
Generic in English is intended to be "generic,not registered,non-patented".Brand Name is a required item when we release the products.And we fill the "Generic" as the brand name because it is said that"If your are not listing a branded product,use "Generic" in the brand attribute" on Amazon official website.
Strictly speaking,some neutral terms,no significant meaning of the words and some industry terms...
The so-called "Generic" involving trademark infringement is entirely accidental injury.
...
...
...
Sincere Regards
****
**(店名)
范文
Dear Amazon seller support：
Thanks for your concern of our account. We received a notification on Jan. 23rd that our selling privilege has been removed cause we might sold counterfeit products.We immediately check our listings. (The related item: B0******,B0******)
Now we confirm that the two specified product are generic(no brand),we have also checked the brand and the Intellectual Property Rights (especially the Design Patents) on USPTO. It has not been registered in the local market,for example North America and Europe. The title,brand and description of our listing are mark as ”Generic” ,which means that we never aim at misleading our customer,and we also never mean to infringe the Amazon Policy.
But as for your well-meaning warning,we will take actions to prevent it happen again:
1. Absolutely,we will see through all the policies and rules about selling on your platform.
2. We will check the listings in our account to see if there has some which do not meet your requirements,if it does,we will fix it immediately. We will also not use our seller name for Brand or Manufacturer information
3. We will check all the products we've been sold,any complaints or product issues we will solve them in proper way within 12h in favor of the customer's right.
4.Before we sell some product,we will confirm the intellectual property of the product. And we promise this will never happen again.
5.And now our brand is under applying,after Mar .18th ,we can submit the Brand Registration to Amazon,and then we will sell our own product which have the intellectual property rights as well as our own LOGO and package.
6. If any selling questions,we will consult Amazon for help.
Sincerely,we write this. We will try our best to provide our sales on Amazon.
We believe Amazon will give this issue a serious consideration,and to us,there is a hope,a new chance for us!
Look forward to receive your reply.
Best regards
店铺名
Seller Account: *******@**.com
Store: ******
假冒产品申诉:
亲爱的卖家支持:
今天，我收到了亚马逊的通知，说我的销售权因为销售假冒产品而被取消。我立即询问了亚马逊提到的几种产品。
首先，作为一个刚刚在亚马逊上销售的卖家，我们对亚马逊的规则缺乏了解，对亚马逊的规则和违禁品也没有认真了解。其次，在亚马逊提出的几款产品中，我不知道这是一款品牌产品。我很抱歉。我删除了亚马逊提出的几款产品，永远不会再销售了。
通过对我的店铺指标和客户反馈，我认为亚马逊应该能够认识到我们是一个服务好、产品质量好的卖家。我们没有收到客户的申诉和不好的评论。我希望亚马逊能考虑到这一点。如果我恢复销售权，我以后的销售计划如下：
1:首先，我会仔细阅读和了解亚马逊的详细销售规则和产品范围。
2：我将仔细检查我销售的库存和产品是否不符合亚马逊的要求。一旦发现，将立即删除，永远不会再销售。
3:我会检查我卖的所有产品。如果客户反映任何不满或产品问题，我会在12小时内为他们解决问题。
4:对于后期销售的新产品，如有不确定信息，我会立即咨询亚马逊，不会盲目销售。
以上是我对亚马逊取消销售权的回应。我希望亚马逊能再次给我们一个改变的机会。我们将以最大的努力和最认真的态度从事亚马逊未来的销售工作
期待您的回复
最真诚的问候
名称
Dear Amazon seller support：
Thank you for your concern of our account.
We received a notification today that our selling privilege has been removed cause we sold counterfeit products.
We immediately check the listings. Firstly we are very sorry about our ignorance,we are new to Amazon selling,we are lacking of the rules and policies when sell on your platform. Secondly,as the items of Amazon seller performance stated,we did not know this product is with its own brand,to this point we acknowledge it is our fault. We had removed the listings and promise we won't sell it again on Amazon if we do not get the warrant.
Would you please consider the account seller rating and customers feedback to us? We provided customer both good products and customer service. We never got a claim or negative feedback. Hope Amazon can look through to it.
If you can give us a chance,we will do as follows:
1. Absolutely,we will see through all the policies and rules about selling on your platform.
2. We will check the listings in our account to see if there has some which do not meet your requirements,if it does,we will fix it immediately.
3. We will check all the products we've been sold,any complaints or product issues we will solve them in proper way within 12h in favor of the customer's right.
4. If any selling questions,we will consult Amazon for help.
Sincerely,we write this. We will try our best to provide our sales on Amazon.
We believe Amazon will give this issue a serious consideration,and to us,there is a hope,a new chance for us!
Look forward to receive your reply.
Best regards
产品侵权申诉:
范文一
Dear Amazon,
Thank you for your busy schedule to read this email.
Our selling privileges been removed on April 21,2015.
Before this,We have received policy warning from Amazon. We were warned the listing ASIN: B00KBUM3HC. Its intellectual property owner is Zhou Zhou. This product is our own uplo
aded in 2014,it is not following the sale. About its ownership,we believe that the Amazon's further investigation.
We know the consequences of infringement. I notice there is no “Rainbow Fox” brand name wall decals on my inventory but we still received the infringement of the other two warnings,and selling privileges were removed on the same day.
About infringement,We have taken the following improvement measures:
1.We emailed to property owners Zhou Zhou,we said the most sincere apologies for any inconvenience.
2.Check the Free Will of listings again,we has been closed and remove all possible infringement product.
3.We carefully examine and verify its intellectual property rights while creating the listing in the future.
4.Develop our own products and registered trademark,Create own high quality listings.
Review of the growth process of Free Will. Its sales have been rising trend. It contributed to the development of Amazon's. It has 300 feedbacks,positive feedback by more than 90%. It's health indicators are very good. We attentively manage it. Free Will is really important for us. It poured all of our efforts. We guarantee that don't violate amazon policy in the future.
Would you please give a chance for us and restore our selling privileges. Please!
We look forward to hearing from you.
Regards
被其他卖家申诉侵权，留下电子邮件联系其他卖家：
写给业主
范文一
Dear Amazon seller support,
Thank you for your concern of our account.
I received a notification 4 days ago that my selling privilege has been removed because of buyer or rights owner complaints.
Your response to me request. you still need more information regarding my plan of action for complaints from rights owners regarding items that infringe their intellectual property rights
(What you can do
1. Contact the rights owner directly to resolve this dispute:
john@whitaker.law
kevinsoconnell@yahoo.com
minx267@comcast.net
Nightowlsmenageriecrnotice@yahoo.com
marlene@marlenewatsonart.com
audreyjeanne@earthlink.net
kevinsoconnell@yahoo.com )
Yes,I many times to contact the rights owners,but they didn't respond to me,please see the attached(01,02,03)
I am really sorry for what I did before.
Here are my detalied solutions:
1.I have already checked my inventory again and again,I deleted all products that may be infringing products,you can check it,and promise I will not sell any product infringing.
2.I will update my inventory,will list with new products every day to make my inventory large.Also I will develop more different kinds of products,set up my own brand.
3.I will learn America culture to know clear that famous brand or people,will not let this infringing problem appear again.
4.We will check all the products we've been sold,any complaints or product issues we will solve them in proper way within 8h in favor of the customer's right.
5. If there are sell any questions,we will immediately consult the amazon's help
I am always actively solve problems for customers. My account been suspended,I recognized the mistake deeply and correct it actively.
I really hope Amazon team can considering I am a new operator,my team and I pay a lot of effort on it. Beg your please that give us a chance to sell on Amazon again
Thanks for your time.
Looking forward to your reply.
Much thanks!
Best regards,
Sweetyoug
范文二
Dear Amazon seller support,
Thank you for your concern of our account.
I received a notification my selling privilege has been removed because of buyer or rights owner complaints.
You provided me with the following ASIN:
B00VJ6KRUC ,B018Q6IABK,B01E2MNPQW ,B01DGTTVBU.
I have already deleted all of the infringement listings the moment when I received the performance notification,andnd I make promise to Amazon,never will I sell any infringing products in the future,I Swear.
In fact I am a new arrival selling on Amazon and I did not mean to infringe the intellectual property rights because I did not know the picture would infringe the intellectual property rights.
At the same time,I did not receive any warnings from you or the rights owner befor,these days we check my all infringe notifications again and again,we have made an apologize sincerely to all the following right owner many times:
(1).john@whitaker.law
(2).kevinsoconnell@yahoo.com
(3).minx267@comcast.net
(4).Nightowlsmenageriecrnotice@yahoo.com
(5).marlene@marlenewatsonart.com
(6).audreyjeanne@earthlink.net
(7).kevinsoconnell@yah
oo.com
Previously,my shop operated according to amazon's policy. Sales is good,and has received the customer high praise,you can check it. This is our first time to download this picture from Zazzle and also only downloaded once. We are really sorry for which we really do not know it could infringe the property rights to others. We did not receive any warnings and letters from you and the rights owner as well.
Then I'm going to provide you a detailed plan on that how to resolve this issue and comply with Amazon policies as following:
1: I have made a sincere apology to the rights owner as soon as we got the notification from you,and he have not replied us yet. We promised that we will not made the mistake again. trust me:)
2: I have reviewed all the listings in the “Manage Inventory”and have deleted the listings which may cause infringing to other rights owner. I will upload my own design products in the future.
3: I will not copy any pictures directly from Zazzle and any other website. I will not steal picture from internet,I have hired a professional designer to design products,this you can rest assured.
For what still don't know,we guess that there still have lots of potential,may be infringing items,maybe amazon yourself also don’t know it is infringe item in the future,for such products,we will take some measures as followed:
a.) When we see some uncertain items,we will consult Amazon for assist at the first time,if amazon reply us we can't list it,we will accept your suggestion. If you reply us we could list it,we would not list it at once,we will put the listing's tittle on the Google.
b.) We hope that we can get more cognition in infringing artworks,we intend to enhance communication between us and peers,I know some my friends who also sell on the amazon,for infringing,We are going to do a sharing of infringing information
I always work hard managing my only one store. I have paid the tremendous concentration on my store. You can see my account health is good.
Thank you very much for giving us the chance to find out the mistakes and correct them.
Could you please reinstate our selling privilege?
If there is any more needs to be corrected,please let us know and we will correct it.
Thanks for your help.
Best regards,
Sweetyoug
