客户抱怨亚马逊,listing被移除?你只需要一个申诉模板!

2022年2月12日09:36:26亚马逊电商317阅读模式
制作独立站

前几天亚马逊卖家说自己发货的时候贴错了标签,客户收到后抱怨是假的。Listing被移除。现在含泪求万能的申诉模板

这时,一个打字时有天使光的卖家出现了,并发送了一个成功申诉的申诉模板!并且无私地允许小编发给你参考!

Dear seller Performance team

Hello

Thank you for letting us this matter to our attentions,and we are very sorry for this issue,as company,we are willing to comply with any of amazon policies.

We take hours to check our listings one by one,to ensure all of our actions

About the ASIN which you have write in the letter:

ASIN: ,SKU:

ASIN: ,SKU:

ASIN: ,SKU:

We take action to follow amazon seller policies:

About

ASIN: ,SKU:

ASIN: ,SKU:

ASIN: ,SKU:

1.Because the listing is XXXXXXXX,It is a XXXXXXXXXXXX for XXXXXXXXXXX,made of XXXXXXXX material,but is not XXXXXXXX,we have a good seller rank and customer review about this item,and we also send some new type of this item to amazon storehouse.

2.But we received notice about this listing,so we are very sorry about this,So we checked the listing which you list for us,we find that the listing long description have many words to express XXXXXXXXX ,but we already modify it.

3.We are sorry about this,so we closed the listing as soon as we received your notice,and change the long description about the listing.

4.Because this item is a XXXXXXXXXXX,not a hand spinner,we are very sorry about the mistake which we have made,So we closed the listing which you have list first,and just hope your term take some time to checked this listing.

To avoid this mistake happened again,We have take action as follows:

1.We will learn more about amazon policies rules,which included " restricted products" " listings guidelines",such as how to edit the "title,bullets,descriptions,",we are sorry that our long description have the words about " XXXXXXXXXXXXX",another we will remove any items " may be inauthentic",as company,we hope that all of our actions comply with your policies.

2.We have applied band XXXXXXXXXXX to be a responsible seller on amazon,we hope to provide good quality item for our customer,to make sure that customers have a good shopping experiences on amazon.

3.We will train our new guys,which included attend the amazon offical training,and also make a study working with success seller,we can talk with their manager for a deep study about amazon,to learn how to be a successful seller on amazon,how to avoid against your policies,how to promote our products through SNS,and also amazon associates.

As company,we are willing to comply with any of amazon policies,and will take more careful when create new listings on amazon,We use Amazon storehouse to fulfillment our item,hope to give a good shopping experience for our customer,

As seller,we hope you can re-check our listing about the XXXXXXXXXXXXXXX,to make a new start on amazon.

Thank you for your help.

XXXXXXXXXXX

模板毕竟是模板。记得根据自己的具体情况修改。~

facebook广告开户